Cybersecurity Guidelines

To ensure the security of your electronic trading and personal information, please read in detail and follow the cybersecurity guidelines below:

  1. Account Password
    1. When using electronic trading for the first time, change your password immediately. Destroy any electronic messages or letters containing your Account ID, Account Number, and password.
    2. Avoid using easily accessible personal information (such as your name, date of birth, telephone number, ID card number, or passport number) as a password. Do not use sequential or repetitive numbers, or any words in a dictionary or obvious ones, such as your pet・s name.
    3. Do not use your trading account password on any other websites.
    4. Memorize your password, and do not write it down on paper or record it in places easily accessible to others. Ideally, your password should be easy for you to remember but difficult for others to guess.
    5. Change your password regularly, preferably change it every three months.
    6. Change your password immediately if you suspect someone may know your password.
    7. Do not disclose your password to anyone or allow anyone, including KGI・s staff, to use it. KGI will never ask for your password via email, phone, instant messaging apps, or any other channels.
    8. If you want to change your password, log in and follow the "CHANGE PASSWORD" instructions.
    9. If you input an incorrect password three consecutive times, your account & password will be suspended, and you will not be able to log in to the WebTrade Service. To release the suspended account & password, please call our 24-hour InvestLine at (852) 2878-5555 or contact your KGI Investment Representative.
  2. Electronic Devices and Software
    1. Install the latest PC protection software, such as anti-virus, anti-spyware, and personal firewall, and enable automatic updates for virus and spyware definitions to keep your device secure.
    2. To protect your computer from viruses effectively, detect the latest viruses, spyware, and any unauthorized intrusions in real-time.
    3. Download software from KGI・s official website. When searching for applications, ensure you use the correct app name to avoid counterfeit apps.
    4. Avoid using jailbroken or rooted mobile phone or electronic devices for electronic trading to prevent malicious software attacks.
    5. Use the latest versions of browsers and applications that support secure encryption standards.
    6. Safeguard devices used to access KGI・s electronic trading platform by enabling appropriate security measures such as auto-lock and password protection
    7. If your device is lost, reset your password immediately and review your account transaction records for avoiding any unauthorized activity.
    8. Avoid sharing your device with others or use someone else・s device to access the electronic trading platform.
    9. Before donating, selling, or recycling old devices, ensure all data is erased.
  3. Electronic Trading Operations
    1. Do not use public computers to log in to our electronic trading platform or conduct transactions to prevent account information theft.
    2. Avoid storing or saving any passwords in browsers. Do not check the "Remember my password" checkbox to avoid allowing others to access your account.
    3. Disable the browser・s "AutoComplete" function to prevent it from saving your password or personal information.
    4. Do not stay logged in when not using your computer or electronic device. Never leave your computer or electronic devices unattended while using our electronic trading platform. Always log off properly and close the browser after finishing your session.
    5. Each time when you log in to the electronic trading platform, check the date and time of last login, which is displayed on the login homepage.
    6. Always remember to log out after finishing using KGI・s electronic trading platform, clear your browser's cache and temporary files, and close the browser. This prevents others from accessing your account information via the browser・s "Back" button.
    7. Be cautious of security risks when using free public Wi-Fi in public places to access the Internet and avoid potential hacker attacks.
  4. Precautions
    1. Be alert to your surroundings when you use the electronic trading platform to prevent others from viewing your information.
    2. Do not open suspicious emails, messages, WhatsApp messages, Facebook/Instagram or other social media messages or advertisements, from unknown or unreliable sources. Do not click on attached files or links, especially if they claim to be from KGI・s website or app but appear counterfeit.
    3. If the login page appears suspicious (such as unusual pop-ups or requests for additional personal information), do not enter your password and notify KGI immediately.
    4. After each transaction, check confirmation messages or emails and verify the transaction details. If you are aware of any unusual transactions, you should notify KGI immediately.
    5. Pay attention to messages or emails about changes to personal account information (such as identity information or account passwords). Regularly review your account balance and account statements. If you are aware of any suspicious or unusual transactions, you should notify KGI immediately.
    6. If you have noticed any unauthorized access to your trading account, please call our 24-hour InvestLine at (852) 2878-5555 or contact your Investment Representative immediately.
    7. Store account statements and other important documents in a secure location. Destroy any documents containing personal information before disposal.
    8. Protect yourself against identity theft.
    9. Regularly review KGI・s security tips to enhance your cybersecurity awareness. Refer to the following websites for security information:
  5. Official Information
    1. Hong Kong Head Office Address: 41/F, Central Plaza, 18 Harbour Road, Wan Chai, Hong Kong
    2. Official Website: https://www.kgi.com.hk/zh-hk/
    3. Email: info@kgi.com
    4. Contact Numbers:
      • 24-hour "Integrated Investment Hotline": (852) 2878-5555
      • Post-market futures trading hotline: (852) 2878-5500
      • General inquiries/complaints: (852) 2878-6888
    5. Fax: (852) 2878-6800
    6. Social Media: